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Northern Lincolnshire and Goole NHS Foundation Trust

Northern Lincolnshire and Goole NHS Foundation Trust provides acute hospital services and community services to a population of more than 350,000 people across North and North East Lincolnshire and East Riding of Yorkshire.

Northern Lincolnshire and Goole NHS Foundation Trust

The Client

Northern Lincolnshire and Goole NHS Foundation Trust provides acute hospital services and community services to a population of more than 350,000 people across North and North East Lincolnshire and East Riding of Yorkshire. Its annual budget is circa £300 million, it has 850 beds across three hospitals and employs around 6,500 members of staff.

The Project

The Trust had three legacy telephone systems at Grimsby, Scunthorpe and Goole that were starting to becoming unreliable and due to lose manufacturer support.

To address these issues and put in place a modern communication solution to support new ways of working, the Trust took a strategic decision to initiate a replacement project.

How 4C Helped

Our first piece of work for the Trust was to develop a technology strategy. To achieve this objective, we met with key stakeholders to gain a thorough understanding of the business requirements and the current ICT infrastructure.

Following agreement that the optimum way forward would be to deploy a single multi-site IP telephony solution and Microsoft’s Skype for Business application, we were retained to develop the Outline Business Case and Invitation to Tender documentation for an OJEU procurement.

After helping the Trust to manage the procurement for telephony and LAN through to contract award, we were retained to deliver a comprehensive implementation support service involving auditing, project management and consultancy activities.

Outcome / Benefits

The overall outcome of the 4C project is that the Trust has a new multi-site Mitel IP telephone solution supporting users in three main hospitals and numerous community sites. The system is connected to resilient SIP trunks with 03 DDI numbers and third party applications for contact centre, auto attendant, voice mail, conferencing, paging and call logging features.

The main benefits of the investment are as follows:

  • Patient safety has improved as the Trust is no longer relying on ageing and unreliable infrastructure for internal communications.
  • Customer service has improved as a result of new features and additional trunk capacity.
  • Staff productivity has increased as all users are now connected to the same telephone system.
  • The ability to overcome foreseen but unexpected technology failures has improved due to the use of IP technologies, SIP trunks and virtual 03 DDI numbers.
  • Operating costs have fallen due to the use of new technologies and services.
  • The ability to deliver an effective telephony management service from a central location has improved.